Ploni privacy policy
Last updated: 2026-10-31
This policy covers the website and your Ploni account. Texts you send through the service are covered by the data processing agreement, where you are responsible for the data and we process it on your instructions.
Who is responsible
The Ploni AI team. Contact: hello@ploni.ai.
What we collect
- Account details: work email, company name, acceptance of the terms, API key.
- Usage: number of words processed per key, request times, error types, and the technical details needed to protect the service, such as IP addresses in infrastructure logs.
- Login: your sign-in email and, if you sign in with Google, the name and account identifier Google sends us.
- Upgrade form: your name, work email, company and expected monthly volume.
- Messages: what you send us when you contact us.
The law does not require you to give us these details, but without account details we cannot open an account.
What we do not collect
- We do not store or log the texts you send to the service, or the outputs.
- The website loads no advertising or analytics trackers and no third-party fonts.
Why we use it
To run your account, count usage and bill any purchase, keep the service secure, follow up on your upgrade request, answer you, and tell you about changes to the service. We send marketing only where the law allows, and you can opt out at any time.
Who receives it
- Google Cloud, Tel Aviv region: hosting of the website, the service and account data.
- Firebase Authentication, by Google: login, possibly outside Israel.
- Our email provider: email, possibly outside Israel.
- Authorities, where the law requires it.
We do not sell personal data.
How long we keep it
Account, usage and upgrade form details for as long as the account is open and then 12 months; invoices for as long as tax law requires; infrastructure logs for 30 days.
Your rights
You may ask to see or correct your personal data, as Israeli law provides, and may ask us to delete it. Write to hello@ploni.ai. You may also complain to the Privacy Protection Authority.
Security
Data is encrypted in transit. Access is limited to those who need it. Details are in the security overview, on request.
Changes
We will post changes here and tell account holders about significant ones.